Safety Notices

Our number one goal is keeping your child safe. Read on for important safety notices and updates.

March 2021

2020 CAMBRIA 2 BOOSTER SEAT RECALL

Subject: Diono Cambria 2 31200-NZ-01

diono cambria 2 voluntary recall

CAMBRIA 2 - BLACK

Product code - 31200-NZ-01

Diono has determined through continuous product testing, that certain Diono Cambria 2 booster seats (model numbers 31200-NZ-01, and only those bearing the serial numbers listed below, fail to conform to Federal Motor Vehicle Safety Standard 213 (FMVSS 213). Only the serial numbers listed below are affected.


Out of an abundance of caution, Diono has elected to voluntarily conduct a recall on the affected seats. All affected seats will be remedied at no charge to the owner. Diono will ship a replacement backrest / headrest to all owners at Diono’s expense. Diono expects that the replacement headrests will be available for shipment in May 2021, but the replacement headrests may be available before that time.


You may continue to use the seat as a backless booster while waiting for the replacement backrest. The affected units meet FMVSS 213 requirements when used as a backless booster.

  • Injuries Reported: 0

  • Number of Units Affected (New Zealand): 100

  • Dates Produced: September 5, 2020 through November 30, 2020

  • RRP: $209

What to do next...

Step 1

Identify if your Cambria® 2 booster seat is affected. Look at the first 6 digits of your serial number sticker.

648735


Step 2

Please complete the online registration form below to receive your free replacement backrest remedy kit. Or contact us at 0800 34 66 66 or https://diono.co.nz/pages/contact-us 

How to find your Serial Number

product recall how to locate your serial number

Step 3

Receive a copy of your online registration form notification. Follow the instructions and provide a photograph of the manufacturing sticker to the email provided or attach the photo to the form below when you complete it.


Step 4

Receive your replacement backrest Remedy Kit and follow the kit instructions.


NOTE: No other DIONO products are included in this recall.

If your Diono Cambria 2 does not have the Serial numbers listed above, it is NOT included in this recall. Other Diono Cambria 2 booster seats do not have the identified issue and fully comply with FMVSS 213.

If You Need Further Information:

Please contact us at 0800 34 66 66 or https://diono.co.nz/pages/contact-us and we will be happy to support you with any questions you may have.

If you need to view a copy of your Cambria® 2 Product Manual follow the link here

Diono is committed to your child’s safety and we apologize for any inconvenience this matter may have caused.


April 2019

April 25, 2019

UPDATE: After listening carefully to the helpful feedback we have received, we wish to simplify and clarify the message to owners of Diono convertible car seats: Radian RXT, Radian R100, Radian R120, Rainier, Olympia, and Pacifica.

Safety Statement:

Diono is a leading designer and manufacturer of convertible car seats and other juvenile products. We are committed to improving safety for babies and young children. As the result of our rigorous quality control and ongoing product testing, we have established that certain car seats installed in a certain configuration result in a technical non-compliance and related safety concern.


Affected Car Seats:

If you have a Radian RXT, Radian R100, Radian R120, Rainier, Olympia, or Pacifica convertible car seat that was manufactured after November 25, 2013, you may be affected by this voluntary recall. Any other model or manufacture date is NOT affected by this voluntary recall.


Remedy:

If you have an affected car seat, you should immediately contact our dedicated Customer Care team at this toll-free number 0800 34 66 66 for a Remedy Kit. The Remedy Kit includes a lap belt cushion for use in lap belt only installations, a new warning label, a replacement chest clip, and an instructional addendum.


Description of the safety risk:

If the convertible car seat is installed with only the lap belt, the child has an increased risk of a chest injury in the event of a crash.

If the convertible seat is installed with only the lap belt, the child weighs over 65 pounds, and the tether is not used, the child has an increased risk of head injury in the event of a crash.

There have been no reported injuries or deaths associated with these configurations.

The Diono Safety Team is ready to assist with any concerns, questions, and inquiries from parents, customers, or advocates who need our support during this voluntary recall. Please use the form above or you may call our toll-free number at 0800 34 66 66.


Thank you,

The Diono Safety Team



November 2017

REVISED SEPTEMBER 2020

November 15, 2017

UPDATE 2: After listening carefully to the helpful feedback we have received, we wish to simplify and clarify the message to owners of Diono convertible car seats: Radian RXT, Radian R100, Radian R120, Rainier, Olympia, and Pacifica.

Safety Statement

Diono is a leading designer and manufacturer of convertible car seats and other juvenile products. We are committed to improving safety for babies and young children traveling in cars. As the result of our rigorous quality control and ongoing product testing, we have established that if our convertible car seats are installed forward-facing in vehicles with lap belt ONLY (Type 1) without the top tether attached, it crosses into technical non-compliance. You may be affected by this voluntary recall.


To help determine if you are affected by this recall, please answer the following questions:

Was your convertible car seat manufactured before November 25, 2013?

If the answer is YES, you are NOT affected by this voluntary recall.

If the answer is NO, you may be affected by this voluntary recall.

All registered owners will receive a recall letter in the mail followed by a new warning label, replacement chest clip, and instructional addendum that will be sent separately beginning December 4, 2017.

Diono has always encouraged top tether use in all forward-facing modes. If you need to install the seat using lap belt only without top tether, you will need a Remedy Kit. This Remedy Kit will include a lap belt cushion for use in lap belt only installations, a new warning label, a replacement chest clip and an instructional addendum.


Description of the safety risk:

1. Forward-facing occupants under 65 pounds using the 5-point harness and vehicle lap belt only (without top tether attached) are at increased risk of chest injury.

2. Forward-facing occupants over 65 pounds, using the 5-point harness (without top tether attached) are at increased risk of head injury.


There have been no reported injuries or deaths associated with this configuration.

The Diono Safety Team is ready to assist with any concerns, questions, and inquiries from parents, customers, or advocates who need our support while we implement this voluntary recall. Please use the form above or you may call our toll-free number at 0800 34 66 66

Thank you.

The Diono Safety Team