contact us

How do we get better all the time? By listening to you.

Diono provides car seats and travel solutions for families on the go.

We’d love to hear from you because it’s customer input that helps us keep making innovative products that earn high ratings from industry experts and families worldwide.

Our dedicated Customer Care Team is here to respond to you quickly and assist you with any questions, concerns or issues. Have questions before, during or after you purchase a Diono product? We’ve got answers. 

We make it convenient for you to get in touch with us and to ensure we give you the best client service, we monitor and record your communications with us.

How to Contact Us

You can reach us by phone at 09 445 6462 between 9:00 am and 5:00 pm NZT Monday to Friday. Please note that questions are typically answered within 48-72 hours during normal business hours, excluding weekends and national holidays.  Or email sales@diono.co.nz


On the links below, you will find additional information available on:

Customer Care

Hours: 

9:00 am to 5:00 pm New Zealand Time.

Give us a call at:

Customer care # 09 445 6462

Submit an online request: